Return, Exchange & Refund Policy

At Mozo Jewels, every piece is thoughtfully crafted, carefully inspected, and securely packed to meet our highest quality standards. As each order is specially prepared, returns are not accepted unless the product qualifies under our Exchange Policy.

Exchange Policy

We are happy to offer an exchange in the following situations:

You receive an incorrect product.
The product has a verified manufacturing defect.
The jewellery or moissanite stone is damaged upon delivery.
The size delivered is different from the size mentioned in your order.

Size Exchange

We offer a one-time size exchange only if the size delivered does not match the size specified in your order.
If the correct size was shipped as per your order and you later wish to change the size, the product will not be eligible for a size exchange.
Shipping charges for a size exchange may apply unless the error was on our part.

If you need to exchange it for the same item, send us an whatsapp message at +91 93280 87718.

Customized & Personalised Jewellery

Customized, engraved, personalised, or made-to-order jewellery is not eligible for cancellation, return, exchange, or refund.

How to Request an Exchange

To request an exchange, please contact us within 48 hours of receiving your order.

Kindly share:

The name or number used to place the order.
Date of Purchase Item.
The UPI/Bank Transfer receipt, which serves as their official proof of purchase.
Clear photos and an unboxing video of the product.
A brief description of the issue.

To be eligible for an exchange, the product must be:

Unused and unworn.
Free from scratches, damage, or signs of use.
Returned in its original packaging.
Accompanied by the original invoice, jewellery box, care card, and any certificates provided with the order.

All exchange requests are subject to quality inspection and approval by the Mozo Jewels team.

What’s Not Covered

The following are not considered manufacturing defects:

Normal wear and tear.
Scratches, dents, bent jewellery, or accidental damage.
Damage caused by water, perfumes, cosmetics, chemicals, swimming, or improper storage.
Damage resulting from misuse, impact, or repairs carried out by a third party.
Minor variations in handcrafted finishing or natural characteristics of moissanite, which do not affect the quality or beauty of the jewellery.

Refund Policy

At Mozo Jewels, your satisfaction is paramount. While we operate primarily on an exchange basis, if an approved exchange cannot be completed due to product unavailability or stock limitations, you will be issued a full refund

Refund Processing Terms

Direct Reversal: Approved refunds will be processed directly back to your original payment method via UPI or Bank Transfer.
Verification: You will be requested to confirm your UPI ID or Bank account details safely within our WhatsApp chat to initiate the transfer.
Timeline: Once processed on our end, the funds will typically reflect in your account within 3–5 business days, depending on standard banking processing cycles.
Deductions: The full purchase value will be refunded. However, original shipping costs are non-refundable unless the return was triggered by an error on our part.

Important Notes

Please carefully inspect your jewelry immediately upon delivery and contact us via WhatsApp within 48 hours if you notice any structural issues or discrepancies.
Exchange or refund requests submitted after the initial 48-hour window will not be accepted.
Mozo Jewels reserves the right to decline any request if the inspected product shows signs of wear, styling damage, customization, or third-party tampering.
By placing an order and completing your payment with Mozo Jewels, you acknowledge, understand, and explicitly agree to the terms of the Return, Exchange & Refund Policy outlined above.

Need help?

Our customer care team is always happy to assist you. If you have any questions regarding your order, size, exchange, or jewellery care, please feel free to contact us via WhatsApp(+91 93280 87718) or Email(mozojewels@gmail.com) before placing your order.