Last updated: July 11, 2026
Mozo Jewels operates this store and website. We are committed to protecting your privacy and ensuring a safe browsing and shopping experience. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit our website, inquire about products via WhatsApp, or otherwise communicate with us.
Please read this Privacy Policy carefully. By accessing or using our website, you agree to the collection, use, and disclosure of your information as described herein.
1. Personal Information We Collect
Because our store operates primarily via WhatsApp Product Inquiries, we collect minimal and relevant information necessary to assist you:
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WhatsApp Inquiry Data: When you click to inquire about a product on WhatsApp, details such as your phone number, product name, selected size, finish, quantity, price, and product link are captured to construct your inquiry message.
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Direct Communications: Any information (such as your name, delivery address, or custom requirements) that you voluntarily share with us during your WhatsApp chat or email support conversations.
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Product Browsing Data: Details regarding the products and variations (size, finish) you view, select, or inquire about on our website.
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Device & Usage Information: Your IP address, browser type, device information, and basic analytics on how you navigate our website.
2. How We Collect Your Information
We collect personal information from the following sources:
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Directly From You: When you select product options, click on the “Inquiry on WhatsApp” button, or message us directly.
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Automatically via Website: Through standard website cookies and browser sessions as you select options and browse our collections.
3. How We Use Your Personal Information
We use your information strictly to provide a smooth inquiry and customer support experience, including:
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Processing Inquiries: To receive your selected product details on WhatsApp and assist you with pricing, custom sizing, availability, and order processing.
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Customer Support: To answer your questions, send status updates, and provide personalized service.
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Website Improvement: To understand which designs, sizes, and finishes are popular so we can improve our product catalog and website experience.
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Security & Compliance: To prevent fraudulent inquiries and comply with applicable legal requirements.
4. How We Disclose Personal Information
We respect your privacy and do not sell or rent your personal information. We only share data with third parties under these necessary circumstances:
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WhatsApp / Meta Platform: Your inquiry details and phone number are processed through WhatsApp (Meta) when you launch a conversation with us. Your interaction on WhatsApp is also governed by Meta’s Privacy Policy.
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Service Providers: Trusted web hosting, domain, or analytics providers who assist in keeping our website running smoothly.
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Legal Reasons: If required by law, court orders, or government regulations to protect the rights and safety of Mozo Jewels and our customers.
5. Data Security & Communication Privacy
We take reasonable precautions to protect your browsing data on our website. However, please note that conversations, address details, and payment proofs shared directly over WhatsApp are protected under WhatsApp’s end-to-end encryption. We advise against sending highly sensitive financial credentials over standard messaging platforms.
6. Your Rights & Choices
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Opting Out: You are under no obligation to send a WhatsApp message after clicking the inquiry button. You can clear or edit your message content on WhatsApp before pressing send.
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Information Requests: You may contact us at any time to request the deletion or correction of any personal details (such as order history or addresses) shared during our WhatsApp chats.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our store operations, tools, or legal obligations. Updates will be posted directly on this page with a revised “Last updated” date.
8. Contact Us
If you have any questions or concerns regarding this Privacy Policy or how your inquiry data is handled, please reach out to us:
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WhatsApp Support: +91 93280 87718
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Email: mozojewels@gmail.com
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Address: Sidhdharth CO OP SOC, AFIL Tower 11,12,13, Lambay Hanuman Road, Surat, India, 395006.